Last Thursday, we kicked off the first of many “live” user sessions on Twitter. We started the series with a general focus group, asking users how they discovered Springpad, what they think of some of the new features and what features they found confusing when they first signed up.

The involvement from our twitter followers was great! We’re encouraged that twitter will be a fruitful use of social media for collecting ideas and input, and will only help us make Springpad better!

Here are some of the things we’ve learned so far:

• Most users clip and organize on the web, and use the mobile apps to scan product barcodes and reference data like shopping lists
• People love notebooks & have lots of ideas for making them even better!
• Lots of users know about save via email, but haven’t found a reason to use it
• There’s some confusion out there around recipe clipping
• People really like to save books
• We’ve got some educating to do when it comes to alerts – how to set them, where to find them and why they’re helpful
• There’s a ton of interest in hearing how other users are using Springpad

We’re planning to keep up the live twitter sessions as long as the involvement is there, and plan to alternate between “focus group” topics and “live help” topics.

Here’s how it works:

• During the week, we’ll tweet out the time & place of the upcoming session, along with the theme. We’ll also post it to our Facebook page
• When it’s time for the session, head over to twitter.com/springpad and watch for us to kick it off
• We’ll post general questions for the group about every 10 minutes, all followed by #springpad
• Follow the feed at #springpad to see the full conversation, and chime in to reply to us or any other involved users. Be sure to add #springpad at the end of your tweet
• We hope to keep session to about an hour long, but will stay active as long as the conversation is flowing…

Follow @springpad on twitter & join in the conversation!

feedback twitter users